Help Center

At ShopImABoss.com, we strive to provide a seamless and efficient shipping experience for our customers. Below is our shipping policy for physical products to outline important information regarding shipping methods, processing times, costs, and other relevant details:

• Shipping Methods and Carriers: We offer multiple shipping methods to accommodate various customer needs. The available options will be presented during the checkout process. We partner with reliable shipping carriers to ensure timely and secure delivery of orders.
• Order Processing Time: We understand the importance of quick order processing. We aim to process and ship all orders within 3 business days after the order is placed. Please note that processing time may vary during peak seasons or promotional periods. Note, some products are custom products that may take additional time to produce.
• Shipping Destinations: We currently offer shipping within the Continental US. If your desired shipping destination is not available at checkout, please contact our customer support team for assistance.
• Shipping Costs: Shipping costs are calculated based on factors such as order weight, destination, and chosen shipping method. The applicable shipping fees will be displayed during the checkout process, allowing customers to review and select their preferred option.
• Tracking and Notifications: Once your order is shipped, you will receive a confirmation email and a shipping email containing tracking information. This will enable you to track the progress of your shipment and estimated delivery date. Additionally, we will provide timely updates regarding any significant changes or delays to your shipment.
• Delivery Time: Delivery times vary depending on the shipping method and destination. While we strive to provide accurate estimates, please note that delivery times may be influenced by factors beyond our control, such as customs processing or unforeseen delays during transit.
• Address Accuracy: It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address before finalizing your order. Any delays or additional charges incurred due to incorrect or incomplete address information will be the responsibility of the customer.
• Shipping Insurance and Liability: We take utmost care in packaging and ensuring that your order reaches you in good condition. However, once the package is handed over to the shipping carrier, we cannot be held liable for any damages, loss, or theft that may occur during transit. Shipping insurance options may be available at an additional cost. Please contact our customer support team for more information.
• Returns and Exchanges (Physical Products): 
  • To return your physical product, you should mail your product to:
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
  • Depending where you live, the time it may take for your exchanged product to reach you, may vary. 
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Digital Products: 

• • Upon successful completion of your purchase, you will receive an email containing the necessary information to access and download your digital product(s). 
  • The download link(s) will be provided in the email, along with any additional instructions or license keys required for activation, if applicable.
  • Authorized Usage:
    • The purchased digital product(s) are solely for personal or internal business use and must not be shared, distributed, or resold to any third party.
    • You are granted a non-exclusive, non-transferable license to use the digital product(s) on your own devices in accordance with the specific terms of use provided by the product's copyright holder.
  • Compatibility and Technical Support: 
    • It is your responsibility to ensure that your devices meet the minimum system requirements to run the digital product(s) successfully. We provide general compatibility information on our product pages, but it is recommended to verify compatibility before making a purchase. 
    • We strive to provide accurate product descriptions and compatibility details. However, we cannot guarantee that the digital product(s) will be compatible with all operating systems, devices, or software configurations. 
    • We do not provide technical support for third-party software or hardware issues that may arise while using the digital product(s). It is recommended to consult the product's documentation or contact the product's manufacturer for technical assistance.
  • Refunds and Returns: 
    • Due to the nature of digital products, all sales are final. We do not offer refunds or accept returns for digital products once they have been purchased and downloaded. 
    • If you experience any issues with your download or believe that you have received the wrong product, please contact our customer support within 48 hours of your purchase. We will investigate the issue and provide assistance to resolve it to the best of our abilities.
  • Intellectual Property: 
    • All digital products sold through our eCommerce store are protected by copyright laws and other intellectual property rights. Any unauthorized use, reproduction, or distribution of the digital product(s) is strictly prohibited and may result in legal consequences.

Please note that this shipping policy is subject to change. We recommend reviewing it periodically for any updates or modifications.

If you have any questions or require further assistance regarding our shipping policy, please reach out to our customer support team at info@shopimaboss.com. We are here to help!

You can select your preferred payment method at checkout.

• We accept secure payments via Credit Cards, Debit Cards, PayPal, Shop Pay, Amazon Pay & Apple Pay.
  

Your 100% satisfaction is important for us. We offer a 30-days Return & Refund Policy:

• If a product gets damaged or was faulty upon a delivery - please contact the shipping carrier to file a claim.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@shopimaboss.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Please do not send your purchase back to the manufacturer. Please ship returns to: I’m A Boss, LLC, 10533 Wilson Glen Drive, Charlotte NC 28214, United States 
  
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• We only replace items if they are defective or damaged. 
  

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods.

Our support team is always happy to guide you at any step!

Shipping confirmations will be sent out with a tracking number you can use to track your order. Shop Pay also has an order tracking feature if you choose to pay through Shop Pay.

Maybe! Email info@shopimaboss.com immediately to request a change. If the item has NOT moved to "fulfillment" status, our team can modify the order. Our items are print on demand upon order processing and there is a small window to make changes to an order. 

Maybe! Email info@shopimaboss.com immediately to cancel your order. If the item has NOT moved to "fulfillment" status, our team can cancel the order. Our items are print on demand upon order processing and there is a small window to cancel an order. Once an item is moved to "fulfillment" meaning it is in production, it cannot be canceled. The ordered will be shipped to the customer. 

I’m A Boss, LLC Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://shopimaboss.com/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, Amazon Pay, Apple Pay), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Information is also used for ADVERTISING/RETARGETING.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

INSTAGRAM - https://help.instagram.com/519522125107875

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@shopimaboss.com or by mail using the details provided below:

10533 Wilson Glen Drive, Charlotte, NC, 28214, United States